Frequently asked questions

What happens in a coaching session?

Each session is one hour long. In the first session, the coach will be learning about the family background, the aspirations and goals for the family as well as the present issues. Time is also given to investigating the common parenting style used, to ascertain the direction of the coaching input and what strategies would be most useful.

A plan is given for progress and suggested resources/workshops/seminars offered. Some families find that one session is all that is required. However, many families see the effectiveness of a series of sessions that enable them to gain traction and confidence in the style and techniques offered.

How much time should there be between sessions?

The standard approach to the three-session package is that the first two sessions are no longer than one month apart and the third session is completed within six months of the purchase. There is no refund if you choose not to use all three of your coaching sessions.

Do children attend the sessions? What about young babies/siblings?

The coaching sessions are primarily for parents to attend on their own without children present. This gives the parent an opportunity to discuss the specific challenges about their child or children without the conversation being overheard. It also frees up the parent to focus solely on the issues without the distractions of a child. The coaching rooms are not specifically set up to be ‘child-friendly’ so we ask parents to have their children cared for to maximise the potential of the session.

In some cases, the coach will work with the child and the parent, but this is planned for as a progression of the coaching.

Nursing babies are welcome in the session.

What if I can’t afford the fee?

We have endeavoured to set the fee at a reasonable rate so that it is accessible to families. If finance is an issue, we ask parents to contact us so that it is not a barrier to using this service. There is some funding available to subsidise this fee.

WINZ or CYF clients may be eligible for funding to cover coaching sessions. Contact your case manager or social worker for more information.

What hours are the Family Coaches available?

The Family Coaches are available at various times Monday to Thursday during business hours, with some evening sessions available by request. We are not a crisis service. Please refer to our parenting services directory.


We require a minimum of 24 hours notice to change or cancel a booking. We are unable to offer you a refund if you cannot make your appointment, but we will endeavour to reschedule you, subject to a Family Coach’s availability.

Is this counselling?

No, the coaching service provides advice specifically for parenting related challenges. This is more of a mentoring based approach and gives you practical parenting ideas and strategies to implement in your home. We can recommend counsellors and other services if this is more appropriate.

Is the coaching confidential?

All your information, whether written or verbal, will be held in the strictest confidence unless your safety, or the safety of others, becomes an issue. Every effort will be made to discuss this with you prior to any action being taken.

What background do your family coaches have?

Find out more about our Family Coaches.

Book a coaching session